We Make You Feel Comfortable

About Us

Kutasama Collection | Smart Management is a boutique hospitality group dedicated to delivering exceptional villa and resort experiences in the heart of Lombok. With a focus on thoughtful service, stylish accommodations, and seamless guest experiences, we bring together a collection of carefully managed properties designed for modern travelers seeking comfort, privacy, and authentic island charm.

Our portfolio includes Nomada Villas, The Confidential Mandalika, and Susurro Villas — each offering its own unique character while maintaining the same commitment to quality, personalized hospitality, and unforgettable stays in Mandalika and the surrounding Lombok region.

Full Refund

Cancellations made up to 48 hours before the check-in date qualify for a full refund, minus processing fees.

Partial Refund

Cancellations made within 24-48 hours before check-in incur a 50% charge of the booking amount.

No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please refer to your group contract for specific terms or contact our team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, HotelHorizon reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.